General Returns Policy
Returns and exchanges for defective products and errors on the part of Innersource are accepted by emailing our Order Fulfillment Team at [email protected] or calling 541-488-7662.
You may return new, items sold and fulfilled by Innersource within 30 days of delivery for a full refund minus shipping fees. Refunds will be applied to the credit card or PayPal account used to make the purchase. If you paid with a check or cash, your refund will remain a credit on your account. NOTE: You are responsible for the return shipping costs.
Items should be returned in their original packaging. Opened items, items showing use or wear and items otherwise not resalable will receive a reduced refund reflecting the decreased value.
Holiday Returns Policy
We understand that many customers order holiday gifts early, so we've extended our returns period for the holiday shopping season. Items shipped between November 1 and December 31 may be returned or exchanged through January 31, subject to the returns guidelines listed above.
Details of our return policy rules and exceptions:
Items that are Not Returnable
Innersource does not accept returns for items purchased from sellers other than Innersource.
Partial Refunds will be issued for the following items:
- Most items that are returned more than 30 days after delivery.
- Any item that has obvious signs of use or damage
- Any CD, DVD, software, or cassette tape, that has been opened/taken out of its plastic wrap. (If you discover that the item is defective after the package is opened, a full refund or replacement will still be granted.)
If you received a faulty item and wish to exchange it for the same item, email our Order Fulfillment Team at [email protected] or call 541-488-7662 to request a replacement.
If you would like to exchange a new, unopened item for a different product, email our Order Fulfillment Team at [email protected] or call 541-488-7662 to place a new order (you will be refunded your original purchase price once we receive the item).
(Please note that it takes 3 to 5 business days to process returns once they arrive at our order fulfillment center)