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Course Refund Policy

Last Update May 24, 2018

Withdrawals 45 or more days before the start of class will receive a full refund for tuition (including Review and Post Class) - minus an $80 administrative fee.

Withdrawals must be emailed to certification@innersource.net and will be promptly acknowledged once received.

If you do not notify us at all of your withdrawal (i.e. if you do not attend a class for which you registered), you will not receive any refund and you will also be responsible for all hotel charges that have been incurred in your name for that class.

In the case of emergencies (death or injury) or catastrophic (natural or accidental) events, you may contact Innersource to discuss your situation. In these instances, decisions will be made on a case–by–case basis.

YEAR 2 ONLY: If you choose to rejoin the program the following year at the next class for which you are eligible, your $300 non-refundable deposit will be carried over and applied to that year's Class 8. If you do not rejoin the program the following year after your cancellation, your $300 non-refundable deposit is forfeited.

* If you have paid for a class and then withdraw less than 45 days before the start of the class, you will receive a 50% refund for tuition (including Review and Post Class) - minus the cost of your entire hotel reservation that Innersource made for you if you made a Private hotel room reservation.

Innersource has to guarantee room reservations 45 days prior to the event and if you cancel, Innersource will still be charged for your hotel reservation and must then pass on that expense to you.

Returns Policy


Returns and exchanges for defective products and errors on the part of Innersource are accepted by emailing our Order Fulfillment Team at warehousemgr@innersource.net or calling 541-488-7662. 

You may return new, unopened items sold and fulfilled by Innersource within 30 days of delivery for a full refund minus shipping fees. Refunds will be applied to the credit card used to make the purchase. If you paid with a check or cash, your refund will remain a credit on your account. NOTE: You are responsible for the return shipping costs.

Items should be returned in their original packaging. Opened items, items showing use or wear and items otherwise not resalable will receive a reduced refund reflecting the decreased value.

Holiday Returns Policy

We understand that many customers order holiday gifts early, so we've extended our returns period for the holiday shopping season. Items shipped between November 1 and December 31 may be returned or exchanged through January 31, subject to the returns guidelines listed above.

Details of our return policy rules and exceptions:

Items that are Not Returnable
Innersource does not accept returns for items purchased from sellers other than Innersource.

Partial Refunds
Partial Refunds will be issued for the following items:

  • Most items that are returned more than 30 days after delivery.
  • Any item that has obvious signs of use or damage
  • Any CD, DVD, software, or cassette tape, that has been opened/taken out of its plastic wrap. (If you discover that the item is defective after the package is opened, a full refund or replacement will still be granted.)

Exchanges
If you received a faulty item and wish to exchange it for the same item, email our Order Fulfillment Team at warehousemgr@innersource.net or call 541-488-7662 to request a replacement.

If you would like to exchange a new, unopened item for a different product, email our Order Fulfillment Team at warehousemgr@innersource.net or call 541-488-7662 to place a new order (you will be refunded your original purchase price once we receive the item).

(Please note that it takes 3 to 5 business days to process returns once they arrive at our order fulfillment center)

Change Log


May 24, 2018 - Added General Returns policy section.


Karen BerryPolicies